Refund policy

Initiate a Return/ Replacement Request:

If something isn't right, we offer returns or exchanges within 48 hours of delivery for:

• Wrong items

• Damaged items

• Expired items

You can do so by sending an email to info@atypiical.in with unboxing videos and photos of the wrong/damaged/expired product. The problem should be visible in the photos.

Review of Your Request:

Once you've raised a request, please allow us 2 working days to review it.

Product Verification and Resolution:

Returns must be sent back in their original condition and packaging.

Returns will not be accepted if:

a. The product is damaged/ opened or used.

b. It is without invoice.

c. It is with a tampered batch number and price.

d. It is without its original packaging.

Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:

a. Failure to provide adequate information about the case.

b. Failure to provide snapshots of the invoice, packet and box (if any).

Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns/ Refund Policy.

Upon receiving your returned item(s), we'll thoroughly examine it to verify your claim. Based on our assessment, eligible returns will receive replacement (subject to stock availability) or a refund process. 

In case of refund, refund of any amount paid, will be processed to the source of payment, within 7-10 working days. The amount will be calculated after the deduction of shipping charges of Rs. 50 for prepaid orders and Rs.100 for COD orders.

If a prepaid order is declined at the time of delivery (before accepting or opening the package) and is returned to Atypiical, the refund will be processed after deducting the shipping charges for both the forward delivery and the return pickup.

Used Products:

Due to hygiene reasons, we cannot accept returns or exchanges of opened or used bath and body products unless they are defective.

We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.

Order Cancellation & Refund Policy

Once an order is placed, our backend processing begins immediately and payment gateway, transaction and operational charges may already be incurred. We therefore request customers to carefully review their order, product details and pricing before completing their purchase.

Cancellation requests made before dispatch

Sample Kit orders: If a Sample Kit order is cancelled before dispatch, a refund of ₹100 only will be processed. The remaining amount will be retained towards transaction and processing charges.

Full-size product orders: If a full-size product order is cancelled before dispatch, a ₹100 cancellation and processing charge per order will be deducted from the amount paid. The remaining balance will be refunded.

Orders already dispatched

Once an order has been dispatched, it cannot be cancelled and a cancellation refund cannot be processed. The customer will be required to accept the delivery.

Any cancellation accepted before dispatch is subject to the applicable deductions mentioned above. Approved refunds will be processed back to the original payment method.